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COVID-19 Customer Notice

COVID-19 UPDATE

 

Here at Riverlea we are continuing to support our loyal farming community, in the relentless efforts to keep the food production going. Whilst we would like to say ‘business as usual’ we are all very aware it is a challenging time for all in this unprecedented environment.  As our loyal and hard working staff continue their day to day duties, their safety, health and well being as well as you our customer,  is of the utmost importance.  Therefore we ask that you be mindful if entering our premises, or when welcoming field staff onto your farms.  Keep a physical distance, and respect our team who are unselfishly working to support the farmer.  Wear gloves, ensure you wash hands where possible, anything which will minimise risk of passing on this horrendous Covid 19. You are welcome to drive around our yards to view any machines but if there is no need to enter our buildings then we respectfully ask that you refrain from doing so.

Please call, email or text where possible where it will be our endeavour to accommodate your request. We have already experienced customers phoning to order parts, pay on the phone and ask for the parts to be placed outside or in their vehicle when pulling up outside. We can arrange a carrier to send parts direct to you, all of these efforts to minimise physical contact. Engineers are still attending site but it would be of great assistance if the machine is placed where no-one or very few people are working.  We are in this together and will do whatever it takes to continue as near to normality as possible.

We wish all our customers well, to remain safe and sincerely thank you for your patience and cooperation in these rapidly changing times.